What to Do During any Emergency
- Remember your priorities (#1 Protect Life, #2 Preserve Property, and
#3 Maintain Service).
- Remain calm, stay patient and be prepared to make key decisions as
quickly as possible.
- Provide a specific, yet concise, description of the situation to your transit
control center. Inform them about the site conditions and health status
of you and your customers.
- Listen for dispatchers’ response and instructions and, if possible, listen to your radio for
- Inform and give customers clear directions during the early stages of the emergency. Continue to update them frequently throughout the event.
- Determine what emergency action is safest and then implement it: shelter-in-place, relocation,
- If evacuation is necessary, consider various factors including evacuation route,
timing, special considerations required for elderly and/or customers with disabilities, and preferable exits to evacuate customers from the vehicle.
- Assist customers with physical and/or mental health conditions as well as the
young and elderly, who may have difficulty following your directions and/or
- Provide first-aid treatment if you are trained and sanctioned by your agency to do so.
- Follow the advice and direction of local emergency officials.